| This page contains answers to common
questions handled by our support staff, along with some tips and tricks
that we have found useful and presented here as questions.
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How do I pay for the service?We use PayPal to collect the payment online. This is handled by their secure server and we do not have any access to any of the financial information they collect. You can check out the questions they ask here. If you prefer you can call us and we will take your payment over the phone. Just call +44 207 193 28 23 and we will complete the process very quickly.
How do I get my deposit back?We simply refund the correct amount via PayPal if you booked online, which in turn results in a credit to your credit card account. Alternatively, if you paid over the phone the refund is made direct to your credit card account.
Can you tell me more details about the devices?We use a variety of different devices but they all have very similar features and generally have proven to perform very well. We provide a simple User Guide for each type of device. If the guide is not sufficient then you may call our Help Desk on +44 207 193 28 23. We will happily answer any questions.
Can I ask for a specific type of device?We are unable to guarantee the provision of a particular type of device but with sufficient notice we may be able to accommodate your request.
What if you have no devices available when I need one?Please call the Help Desk on +44 207 193 28 23 as soon as possible. We can often provide additional devices the next working day.
How do I receive the device?During the booking process you provide a pick-up location and a start date. Once the booking is confirmed we make arrangements to have the device delivered by courier to that location on the working day before your start date. The package should arrive by 13:00 in the UK as part of our standard service. Return the working device and the rest of items provided using packaging we provide on the agreed date and the deposit will be refunded in full.
What if the device does not work?Call our Help Desk on +44 207 193 28 23. We will happily answer any questions and do our best to determine what the problem might be. It may be that the instructions are unclear or that you have been trying to use the device in places where it will not operate (for example, amongst tall buildings). Electronic devices like these do sometimes fail and if that is the case we will take the steps to provide you with a working device as soon as possible.
What if I lose or damage the device?You will be asked to fill in a form. If you are reporting the device stolen we will need to report the theft to the Police and they may need to contact you. Unfortunately the full deposit cannot be returned unless the device is recovered in full working order. We deduct standard charges from the deposit for the various items that come with the device if they are missing or damaged.
What if I return the device late?If it looks as if you are going to need the device for longer please call us at the earliest opportunity. With enough notice we will simply extend the booking at the daily rate you are paying. Unfortunately if you do not inform us that the device will be returned late the charges are much higher because of the potential problems this could cause to other customers.
What if I want to keep the device?We can sometimes arrange for you to keep the device you have rented or arrange for a new, unused version to be exchanged for the one you have rented, just ask.
What areas do the maps cover?The maps vary depending on the device you wish to rent. Check out the map coverage page for details.
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